Company Background
Ardene House Veterinary Practice is one of the largest in Scotland. It is able to trace its roots back to the early 1900s
when the main clients were the working horses at Aberdeen Harbour.
From this one man practice Ardene House has grown to into a highly skilled team of 16 vets who are supported by 30
nursing and administrative staff. From their Veterinary Hospital and 2 branch surgeries, they look after the medical
and surgical needs of both large and small animals.
Committed to providing the best standard of care for their clients, they are continually investing in the latest
equipment to make this possible.
The Challenge
Ardene House Vets originally used a paper based system for their notes from visits and to monitor the stock of vital drugs.
During a consultation visit, sometimes in a wet and muddy field or a farm yard, a vet would have to write notes and record
batch numbers for drugs on paper which would then need to be entered manually
onto the main computer system by a member of the admin team back at the surgery.
The prime concern of Ardene House is animal welfare and centralising this amount of
data for patients across three busy sites was very time consuming and
understandably errors or duplications could occur.
The Solution
Because of their ruggedness and reliability, Ardene House chose to use Field
Tablets from JLT to operate the same Veterinary Management System that they use
in their surgeries. This enables their Equine and Farm Vets to arrange their
visits, view and update records themselves during a consultation and manage drug
stocks in all weather and environments.
Benefits
Mobilising their existing surgery software has enabled specialist vets to have access to
and update an animals treatment history directly through a central system. This
can all be done accurately and efficiently during a visit and eliminates the
need for extra admin staff to spend time reading and inputting notes
afterwards.
Stock control of drugs is now far more efficient, the vets vehicles now act as
a branch of the central pharmacy. All the drug stocks they carry are monitored
and exact batch numbers and use by dates can be recorded ensuring that they
never run out of vital supplies.
Vets and nursing staff now have much more time to dedicate to offering the best
advice and treatment for North East Scotland's pets, horses and farm animals.
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